Worldventures Marketing LLC

  • Bilingual Customer Service Representative - South Carolina

    Job Location US-SC-Greenville
    Posted Date 4 weeks ago(1/21/2019 5:59 PM)
    ID
    2019-3619
    Category
    Rovia
    # of Openings
    1
    Position Type
    Full-Time [F]
  • Overview

    Rovia, an industry-leading travel and lifestyle service provider, is currently sourcing for a Spanish speaking Bilingual Customer Service Rep to be based in our Greenville, SC office.  Rovia powers exceptional travel and lifestyle products and experiences across the globe in a fast-paced environment.  If you are prepared to grow your career, wear multiple hats, and be part of a growing team with a focus on exceptional service, this may be the role for you.

     

    The Bilingual Customer Service Representative  provides timely responses to customer inquiries in both English and Spanish by telephone and/or e-mail in an inbound service center, consistent with service and quality standards.  He/She also processes customer orders, bills and accounts, and applications for service, maintenance and termination.  On a day to day basis this person provides an exceptional level of service while troubleshooting and resolving customer complaints

    Responsibilities

    - Answer member phone calls and email while simultaneously operating multiple computer applications.
    - Communicate details of products, services and promotions in a clear and concise manner.
    - Research issues, handle complaints and troubleshoot problems as necessary.
    - Follow up with members when necessary.
    - Ensure appropriate account documentation is completed and updated after each phone call or email.
    - Identify and escalate priority issues, build rapport with member base, and other supportive tasks as assigned by management.

    Qualifications

    • 4+ years of customer service experience; call center experience preferred.
    • Fluent Spanish communication skills - both written and verbal
    • High School Diploma required; Bachelor's Degree or equivalent work experience preferred

    Rovia develops global travel and lifestyle products with industry-leading companies around the world. Our business fosters mutual success through the power of three key elements: inspiration, innovation and integration. Rovia proudly offers competitive salaries and benefits including but not limited to Medical, Dental, Vision, Life / AD&D, FSA, 401K and a robust vacation and holiday package.

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