Worldventures Marketing LLC

  • Air Ticketing Agent

    Job Location US-TX-Plano
    Posted Date 1 month ago(12/17/2018 2:00 PM)
    ID
    2018-3599
    Category
    Rovia
    # of Openings
    3
    Position Type
    Full-Time [F]
  • Overview

    Rovia, an industry-leading travel and lifestyle service provider, is currently sourcing for an Air Ticketing Agent to be based in our Plano headquarters.  Rovia powers exceptional travel and lifestyle products and experiences across the globe in a fast-paced environment.  If you are prepared to grow your career, wear multiple hats, and be part of a growing team with a focus on exceptional service, this may be the role for you.

     

    The Air Ticketing Agent provides timely responses to customer inquiries by telephone and/or e-mail in an in- or outbound service center, consistent with service and quality standards. This individual processes customer orders, bills and accounts, and applications for service, maintenance and termination. Additionally, troubleshoots and resolves customer complaints.

    Responsibilities

    - Build and Ticket offline airline reservations for Member base as needed
    - Oversee ticketing queues assigned for job responsibilities and personal agent queues for automated QC & schedule changes to adhere all tickets issued by ticketing time limit
    - Utilize excellent customer service skills to assist members in resolving issues with their travel arrangements promptly
    - Perform ticket exchanges, refunds and name changes and PNR corrections in compliance with industry standards
    - Service members with a high level of professionalism in all communications via phone, chat, email and queued records.

    Qualifications

    • Bachelor's degree or equivalent work experience preferred
    • Airline GDS knowledge required. Knowledge of ARC ad IATA requirements
    • Demonstrate superior customer service skills, maintain confidentiality, strong communication skills, Microsoft applications proficiency.
    • Knowledge of Sabre and Amadeus systems

    Rovia develops global travel and lifestyle products with industry-leading companies around the world. Our business fosters mutual success through the power of three key elements: inspiration, innovation and integration. Rovia proudly offers competitive salaries and benefits including but not limited to Medical, Dental, Vision, Life / AD&D, FSA, 401K and a robust vacation and holiday package.

     

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