Worldventures Marketing LLC

  • Quality Assurance Analyst

    Job Location CY
    Posted Date 4 weeks ago(1/22/2019 4:02 PM)
    ID
    2018-3547
    Category
    Rovia
    # of Openings
    1
    Position Type
    Full-Time [F]
  • Overview

    Rovia, an industry-leading travel and lifestyle service provider, is currently sourcing for a Quality Assurance Analyst to be based in Cyprus. Rovia powers exceptional travel and lifestyle products and experiences across the globe in a fast-paced environment.  If you are prepared to grow your career, wear multiple hats, and be part of a growing team with a focus on exceptional service, this may be the role for you.

    Responsibilities

    - Develop and update routine regional and consolidated reports regarding pre-travel and in-destination support quality
    - Proactively monitor and report on feedback from key intake points (post trip surveys, anecdotal feedback, in-destination support updates/reporting)
    - Interpret data and feedback to make recommendations to key stakeholders. Perform ad hoc reviews and reporting as requested by supervisor
    - Provide strategic sourcing manager with routine reporting on performance of in-destination support via strategic partners
    - Actively monitors data through post DreamTrip surveys and collaborates with consumer insights team on reporting needs
    - Provides monthly reports on social media metrics to regional managers to provide insights into member, host and coordinator engagement

    Qualifications

    • Bachelor’s degree in business, finance, economics or relevant discipline
    • 2-5 years experience in quality or business analytics
    • Proficient in English
    • Excellent Verbal and written skills
    • Ability to translate insights and feedback into recommendations
    • Microsoft Office - proficiency in Excel, Word, Access and Power Point
    • Attention to detail and strong time management and organizational skills.

     

    Rovia develops global travel and lifestyle products with industry-leading companies around the world. Our business fosters mutual success through the power of three key elements: inspiration, innovation and integration.

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