Worldventures Marketing LLC

  • Travel Operations Manager

    Job Location NL-Amsterdam
    Posted Date 1 month ago(9/19/2018 1:26 PM)
    ID
    2018-3491
    Category
    Rovia
    # of Openings
    1
    Position Type
    Full-Time [F]
  • Overview

    Rovia, an industry-leading travel and lifestyle service provider, is currently sourcing for a Travel Operations Manager to be based in our Netherlands office.  Rovia powers exceptional travel and lifestyle products and experiences across the globe in a fast-paced environment.  If you are prepared to grow your career, wear multiple hats, and be part of a growing team with a focus on exceptional service, this may be the role for you.

     

    The role of the Travel Operations Manager leads the operations team in the Netherlands office, and also the contractors in the field, helping successfully operating 800+ groups per year all over Europe.  This role implements and follows the global brand standards, whilst taking the initiative to move the regional operations to improved efficiencies and service standards.

    Responsibilities

    - Effective daily running of the Operations Department for Europe.
    - Leading a team of 20-30 remote based contractors, who host all the groups in the region 
    - Managing operations support team with their daily tasks 
    - Communication with our members pre-travel with the guides and welcome emails  
    - Management of remote hosts (tour managers), to ensure social media marketing strategies are implemented
    - Communication with the vendors with rooming lists, special VIP requests, and key info about the upcoming groups 
    - Reviewing of post-travel Host Reports, and following up with actions and changes in order to improve the service quality of future groups 
    - Implementing and running of training programs and materials in order to continuously improve and train the Host to offer world-class service 
    - Be on call during weekends for emergencies of any operational issues of groups (rotating with other team members)
    - Taking initiative to solve problems and challenges, whilst also driving the constant improvement of the department and operation
    - Work closely with the Director of Procurement and Products Marketing Manager in order to effectively execute regional strategic plans 
    - Drafting, preparing, implanting and executing regional operations plans

    Qualifications

    • 7+ years of directly related work experience
    • 3+ years travel Industry experience  
    • Degree or Diploma in Tourism or Hospitality Management Preferred
    • Operational experience in handling groups from 50 pax to 200+ pax, preferable in the leisure segment
    • Must be self motivated, organised and great attention to detail
    • Proven high performer with strong people skills and high dedication to work
    • Must have a proactive can-do attitude with a reliable performance record 
    • Effective management experience with direct reports, preferably with remote team
    • Proficient in Microsoft Office 
    • Willingness to travel 

     

    Rovia develops global travel and lifestyle products with industry-leading companies around the world. Our business fosters mutual success through the power of three key elements: inspiration, innovation and integration. 

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