Worldventures Marketing LLC

  • Sales Representative - Travel

    Job Location US-SC-Greenville
    Posted Date 5 days ago(5/17/2018 12:19 PM)
    ID
    2018-3338
    Category
    Customer Service/Support
    # of Openings
    2
    Position Type
    Full-Time [F]
  • Overview

    Rovia, an industry-leading travel and lifestyle service provider, is currently sourcing for a Sales Representative - Travel to be based in our South Carolina call center.  Rovia powers exceptional travel and lifestyle products and experiences across the globe in a fast-paced environment.  If you are prepared to grow your career, wear multiple hats, and be part of a growing team with a focus on exceptional service, this may be the role for you.

     

    The Sales Representative - Travel will provide high-touch, customized service to both new and existing members within a Call Center environment, handling either inbound or outbound calls while adhering to KPI goals. The Travel Agent will coordinate travel quotes, service requests, booking maintenance, billing and invoicing, address complaints and minimize escalations by providing excellent customer service.

    Responsibilities

    - Arrange routine and complex domestic and international travel for air, car, cruise, hotel, transfers, rail and activities utilizing a variety of Vendors and Booking Systems
    - Arrange customized and private group travel inquiries
    - Ensure optimum customer service while coordinating travel policy responsibilities; effective use of computer systems and exceptional telephone service techniques
    - Build and leverage relationships with peers while coordinating interdepartmental responsibilities
    - Research and resolve client inquiries
    - Complete special customer requests and maintain excellent client relations 
    - Reach established sales targets and achieve goal standards for company KPIs
    - Work within GDS to secure flights, hotels, and car rentals for members as requested
    - Work with corporate travelers, including C-Level executives to book business travel

    Qualifications

    • 2+ years of Travel sales or general Sales experience required        
    • 2+ years of International expertise experience highly preferred (Booking International Travel)
    • High School Diploma/GED required.
    • GDS experience is desired.
    • In depth knowledge of world geography including expedient, cost effective and preferred routing options
    • Ability to work efficiently and independently, both in a leisure and corporate travel setting, providing VIP service to all clients
    • Display highest level of integrity when dealing with internal & external customers
    • Ability to serve multi cultural travelers and handle multiple clients
    • Ability to handle multiple projects and prioritize tasks
    • Professional written and verbal communication skills are required

    Rovia develops global travel and lifestyle products with industry-leading companies around the world. Our business fosters mutual success through the power of three key elements: inspiration, innovation and integration. Rovia proudly offers competitive salaries and benefits including but not limited to Medical, Dental, Vision, Life / AD&D, FSA, 401K and a robust vacation and holiday package.

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